OST provides remote IT support for Rhode Island businesses and their teams — wherever people work. From the main office to a home office to the road, we keep your staff connected, productive, and secure.
IT Support Wherever Your Team Works
Work is no longer tied to one office. Your team may be in the building, at home, or traveling between client sites — and they all need technology that works and support they can reach. We support your people wherever they are, with fast remote help and the tools to keep distributed work running smoothly.
What Remote IT Support Covers
Our remote support keeps your team productive from anywhere:
- Fast remote troubleshooting for everyday issues
- Secure remote access to files and applications
- Laptop, desktop, and mobile device support
- Microsoft 365 and cloud application support
- Setup and onboarding for remote staff
Securing a Remote Workforce
People working outside the office widen the ways an attacker can get in — home networks, personal devices, and logins from anywhere. We secure remote work with multi-factor authentication, endpoint protection, secure access, and device management, so flexibility does not come at the cost of security.
Faster Help, No Waiting for a Truck
Most technical problems can be diagnosed and fixed remotely in minutes, without waiting for a technician to drive across the state. Remote-first support means your team is back to work sooner — and we still come onsite when a problem genuinely needs it.
Why Rhode Island Businesses Choose OST
OST has supported Rhode Island businesses since 2010 and holds a 5.0 client rating. You get a single, accountable IT partner with flat-rate pricing and support that follows your team wherever they work.
Frequently Asked Questions
Can you support staff who work from home or travel?
Yes. We support your team wherever they work: the office, a home office or the road, on laptops, desktops and mobile devices.
How fast is remote support?
Most technical problems can be diagnosed and fixed remotely in minutes, with no waiting for a technician to drive out.
How do you keep remote work secure?
Multi-factor authentication, endpoint protection, secure access to files and applications, and device management, so working from anywhere does not open new ways in.
Can you set up a new remote employee?
Yes. We set up and onboard remote staff so they have their device, accounts and access ready to work from day one.
Do you still come on-site?
Yes. Remote-first means faster help, but when a problem needs hands on the hardware, we come to you.
