OST gives small businesses and non-profits across Rhode Island a help desk they can actually reach — fast, friendly support for the everyday technical problems that slow your team down.
Support Your Team Can Actually Reach
When something breaks, your staff should be able to get help quickly from a real person who knows your environment — not wait in a queue or get bounced between vendors. Our help desk is the day-to-day support line for your business, available to every covered user, remote and onsite.
What the Help Desk Handles
The help desk covers the issues that come up most:
- Password resets and multi-factor authentication issues
- Email and Microsoft 365 problems
- Slow or misbehaving computers
- Printer and connectivity troubleshooting
- Software support and application questions
- New-user setup and offboarding
Remote First, Onsite When It Matters
Most issues are solved fastest remotely — no waiting for a technician to drive out. When a problem genuinely needs hands on the hardware, we come onsite. You get the speed of remote support without losing local, in-person help when it counts.
A Help Desk That Is Part of a Bigger Picture
Our help desk works best as one part of a managed IT plan. Behind every ticket is monitoring, maintenance, and security working in the background — so over time the help desk is preventing problems, not just reacting to the same ones.
Why Rhode Island Businesses Choose OST
OST has supported Rhode Island businesses since 2010 and holds a 5.0 client rating. You get responsive, accountable support and a single IT partner that knows your business.
Frequently Asked Questions
Who can call the help desk?
Every covered user at your business. You do not need to route requests through one person.
What does the help desk handle?
Password resets and multi-factor authentication problems, email and Microsoft 365 issues, slow computers, printers and connectivity, software questions, and setting up new users or offboarding departing ones.
Is support remote or on-site?
Both. Most issues are solved remotely within minutes. When a problem needs hands on the hardware, a Rhode Island-based technician comes to your office.
Is help desk support limited or billed per ticket?
No. Managed IT plans include unlimited support for one flat monthly rate.
Is the help desk available around the clock?
Yes. Our managed IT plans include 24/7 help desk support and 24/7 monitoring.
