Expert IT Support and Managed IT Services in Rhode Island
OST is a Newport-based managed IT services provider supporting small businesses and nonprofits across Rhode Island since 2010. We run your help desk, monitor your systems around the clock, protect you from ransomware and phishing, keep Microsoft 365 and your backups healthy, and plan your technology budget, all for one flat monthly rate. We hold a 5.0-star Google rating across 28 reviews
from Rhode Island clients.
Local teams serving Newport and Providence businesses across Rhode Island.
OST at a Glance
5.0★
Google rating
(28 reviews)
2010
Serving Rhode Island since
24/7
Support
help desk; most issues resolved remotely in minutes
Headquarters
513 Broadway, Newport, RI 02840
Pricing model
flat monthly rate per plan, unlimited support
Service area
Newport, Providence, and businesses across Rhode Island
Phone
401-773-7766
What We Do
Managed IT Services
Our managed IT services replace the cost and risk of an in-house IT department with a complete outsourced team. You get a help desk your staff can call, 24/7 monitoring that catches problems before they become outages, proactive patching and maintenance, and a single accountable partner for every vendor and every ticket. One flat monthly rate, no surprise invoices.
Cybersecurity
Small businesses are the target, not the exception. Our cybersecurity services put layered protection in place and keep it managed: endpoint detection and response, email security, multi-factor authentication, continuous monitoring, and user awareness training. If your insurer or a client contract requires specific controls, we implement them and document them.
Data Backup and Recovery
A backup only matters if you can restore from it. Our backup and disaster recovery service protects servers, workstations, and Microsoft 365 data with off-site copies and tested restores, so a failed drive, a ransomware event, or a deleted mailbox is an inconvenience rather than a crisis. Read Your backup exists. Could you actually recover?
Cloud and Microsoft 365
We migrate, secure, and manage cloud services including Microsoft 365, Teams, SharePoint, and hosted line-of-business applications. Licensing is right-sized, mailboxes and files are backed up, and security settings are configured the way Microsoft recommends rather than the way they ship by default.
Help Desk
Your team gets a real person, not a ticket queue. Our 24/7 help desk resolves most issues remotely within minutes, and when hands are needed on hardware, we come on site. Read What 24/7 monitoring actually means.
Remote IT Services
For businesses with remote or hybrid staff, our remote IT services keep home offices, laptops, and mobile devices as secure and supported as the ones in the office.
Get a monthly estimate using our Online Estimator.
How Flat-Rate Managed IT Works
Most Rhode Island small businesses do not need a full-time technician. They need technology that works and someone accountable when it does not. A flat-rate managed IT plan gives you that: a fixed monthly fee, based on headcount and complexity, that covers unlimited help desk support, monitoring, security, Microsoft 365, backup, and planning. When you have a busy month, the price does not change. When we prevent a problem, you never see it.
We publish what to expect on cost so there are no surprises. Read What should managed IT cost for a small RI business? and What should a small business budget for IT each year?, or use the online estimator for a number in a few minutes.
Industries We Serve
Every plan is built around the software, workflows, and compliance obligations of your industry.
Areas We Serve
OST is headquartered on Broadway in Newport and supports organizations across the state.
Also serving Bristol, East Greenwich, North Kingstown, and neighboring communities.
Most support is delivered remotely within minutes; on-site visits are scheduled anywhere in Rhode Island when the work calls for it.
Why a Local Rhode Island IT Company
National providers sell the same plan to everyone and route your call to whoever is next in the queue. A local IT company knows your office, your staff, and the way business runs here, from seasonal swings in Newport to the professional-services concentration in Providence. When something needs hands on a machine, we are minutes away, not a shipping label.
Read Local IT company vs national provider: what actually matters.
With OST solving your IT issues, you can:
Start using your time wisely
With the basics of your company all under control, you can focus on more profitable ventures for your company.
Save capital for important projects
With our flat rate IT and managed services, you’ll save cash every month that would have been otherwise used for your technology breakdowns.
Enjoy exemplary uptime
Don’t worry about your network being down at awkward times anymore. With OST's 24/7 monitoring, you can trust your network will be running when you need it.
Is It Time to Switch IT Providers?
If tickets sit for days, invoices surprise you, or the same problem keeps coming back, your provider is reacting instead of managing. We wrote a plain-language guide: Signs it's time to switch IT providers.
Switching is easier than most owners expect; we document your environment, run the transition alongside your current setup, and cut over with no downtime for your team.
What Our Customers Say
"They take the time to talk with us, understand our concerns, and provide timely solutions."
Robert Berczuk
Owner, The Jamestown Press
"They're incredibly easy to work with. Everything is dealt with within 24 hours."
Executive Director
Newport Classical
Frequently Asked Questions
What does a managed IT services provider do?
A managed IT provider acts as your outsourced IT department: help desk support, 24/7 monitoring and maintenance, cybersecurity, Microsoft 365 and cloud management, backup, and technology planning, for a fixed monthly fee.
How much do managed IT services cost in Rhode Island?
Plans are flat-rate and priced on headcount and complexity. Our cost guide explains the ranges, and the online estimator gives you a fast number.
Do you provide on-site support, or only remote?
Both. Most issues are resolved remotely within minutes. When a problem needs hands on hardware, our Rhode Island-based team comes to you.
Is cybersecurity included, or an add-on?
Included. Every managed IT plan includes endpoint protection, email security, multi-factor authentication, managed threat detection, and continuous monitoring.
What size of business do you work with?
Small businesses and nonprofits, typically without in-house IT staff, from 5 to 75 users.
How do we get started?
Call 401-773-7766 or complete the form above. We start with a short conversation about what is working and what is not, followed by a no-pressure assessment and a written plan.
Ready for IT Support You Can Rely On?
Call 401-773-7766, use the online estimator, or complete the form above for a free consultation.
